Privacy Policy

When you visit our website, create an account, place an order or contact us, we may collect information necessary to provide our services.

Personal information may include:

• Your name and contact details.
• Email address and mobile number.
• Billing and shipping address.
• Account login information.
• Order history and purchase preferences.
• Information you provide when contacting customer support.

Technical information may include:

• IP address and browser information.
• Device type and operating system.
• Website pages visited and browsing activity.
• Cookies and similar technologies.

We use collected information to operate our website, process transactions and improve your shopping experience.

• To process and confirm your orders.
• To arrange shipping and delivery.
• To communicate order updates and important notifications.
• To provide customer support.
• To manage customer accounts.
• To improve our products, website and services.
• To prevent fraud and protect website security.
• To comply with applicable legal requirements.

We do not use your personal information for purposes unrelated to our services without an appropriate lawful basis or permission where required.

If you create an account on our website, we may store your account details to help you manage your profile, view previous orders and make future purchases more conveniently.

You are responsible for maintaining the confidentiality of your login credentials. Please notify us if you believe that your account has been accessed without your permission.

When you place an order, we collect the information required to process and fulfil your purchase.

Depending on the payment methods available at checkout, payments may be processed through third-party payment service providers.

• We may receive payment confirmation and transaction references.
• Payment providers may process payment details under their own privacy policies.
• Cash on Delivery orders may require contact and delivery information.
• We do not intentionally store complete card credentials on our website unless a secure, approved payment arrangement specifically requires it.

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

Cookies may help us to:

• Remember your shopping cart.
• Maintain your login session.
• Remember selected website preferences.
• Understand website traffic and performance.
• Improve the overall shopping experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not work correctly if cookies are disabled.

We do not sell your personal information. We may share relevant information with trusted service providers when necessary to operate our business and fulfil your requests.

• Delivery partners: To deliver your orders.
• Payment providers: To process and verify payments.
• Technology providers: To host, maintain and secure our website.
• Customer support providers: To help resolve your queries.
• Legal authorities: When disclosure is required by applicable law or a valid legal process.

We expect service providers who handle information on our behalf to use it only for the relevant services and protect it appropriately.

To deliver your purchases, we may share your name, phone number, shipping address and order details with delivery and logistics partners.

These details are used for shipment processing, delivery coordination, tracking and customer communication related to your order.

If you have subscribed to promotional communications or otherwise provided the required permission, we may send you information about products, offers, promotions and updates.

You can opt out of promotional communications by using the unsubscribe option where available or by contacting us directly.

Even if you opt out of marketing messages, we may still send essential service communications such as order confirmations, payment updates and delivery notifications.

We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order processing, customer support, accounting, legal obligations and dispute resolution.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a concern about how your information is handled.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing certain requests.

Our website may contain links to third-party websites, payment services or other external platforms.

These websites operate independently and may have their own privacy policies and practices. We encourage you to review their privacy policies before providing personal information.

We are not responsible for the privacy practices or content of websites that we do not operate.

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can review the matter and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date. We encourage you to review this page periodically.

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Orümnutz.

We will make reasonable efforts to review and respond to your privacy-related queries.